Q. Dear ABC News Fixer: After countless hours and after escalating it several ranks, I finally found a branch manager who knew how to wire the money using the same information I presented on the first day. He even admitted that his colleagues did not know what they were doing.

- ERICH ZIEGLER, Centennial, Colo.

A. Dear Erich: We passed along your frustration to a sympathetic soul at Wells Fargo and...