Q. In March 2012, I applied for the consolidation to move $24,198 federal loans at ACS in with others that FedLoan Servicing already had. However, instead of just $24,198 in additional loans showing up, somehow an extra $68,405 was added to my account...
- KAMRYN JAROSZEWSKI, Lacey, Wash.
A. Dear Elizabeth: Looks like someone made a "manual error"...