We pressed AIG on this point, and after some more consultations, they told us there had been a misunderstanding and that the claim would be fully paid. They sent you the $100,000 check last week.
For anyone else considering a move, here's some advice:
Check out www.ProtectYourMove.gov. We can't stress this enough. This helpful site explains what's in a moving contract, how to avoid fraud and how to check out a mover's record.
Understand whether you're hiring a mover or a broker. A broker bids out the job – meaning you won't know who's handling your stuff.
Get a thorough, written estimate from a person who actually comes to your house. Never rely on a phone estimate. And remember: on delivery day, the mover must release your goods if you pay 100 percent of a binding estimate or 110 percent of a non-binding estimate. Any unforeseen increases in price can be dealt with later, after your stuff is released.
Insurance coverage is typically 60 cents per pound, which means a 10-pound stereo that's worth $1,000 and is lost or broken would fetch only $6 in insurance money. Consider buying additional insurance.
As you pack, keep a detailed inventory of your items. If anything goes wrong, you'll have your list already made.
- The ABC News Fixer
Got a consumer problem? The ABC News Fixer may be able to help. Click here to submit your problem online. Letters are edited for length and clarity.