ABC News Viewers Complain About TaxMasters


TaxMasters Sales Calls Recorded

Tapes of actual TaxMasters sales calls show the allegedly deceptive practices cited in the Texas and Minnesota lawsuits, including one in which a salesman promises the IRS stops collection efforts once a customer hires TaxMasters.

"That's what the IRS, consultation does," says the salesman. "It pulls your name, it pulls your number out of the collection process."

Listen To The TaxMasters Sales Call

Minnesota Attorney General Lori Swanson, whose office obtained the taped calls from TaxMasters, told ABC News that TaxMasters can't automatically stop collections from happening. "In fact, when you hire this company, sometimes the situation even gets worse. They may garnish you, they may put down liens."

In another call, the TaxMasters sales representative claims the company can easily get back taxes reduced to pennies on a dollar.

"You're owing $19,000," says the salesman. "I mean, we can get you down to basically, next to nothing, and our job, and our goal is to get you to zero. We're 97 percent successful.

Listen To The TaxMasters Sales Call

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Attorney General Swanson calls that "another falsehood" and that the person making the claim is "a salesperson, who is trying to get you to pay thousands of dollars to the company, not somebody with tax expertise." The IRS will only forgive a tax debt if the taxpayer has no assets and no hope of earning money to repay a tax bill.

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