Better Business Bureau President Apologizes For 'Errors' In Grading System

In the wake of an ABC News investigation of the Better Business Bureau's controversial grading system, the national president of the BBB has apologized to consumers and business owners for "errors," and BBB leaders met Tuesday in a special session to discuss reforms to the system. As detailed in a 20/20 report that aired Friday, the BBB is being accused by some in the business community as well as the Connecticut Attorney General of running a scheme in which A plus ratings are only awarded to...Full Story
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