Why Did The Ritz Carlton Get An F?

The Ritz Carlton may be synonymous with service, but the Better Business Bureau gave the Boston branch of the luxury chain a failing grade. "I was perplexed," said Erwin Schinnerl, general manager of the Ritz-Carlton on Boston Common. "To be rated an F is very severe." Suzan Griffith, the owner of a Boston boutique called Sooki, was just as confused by the rating her small business received. "A C-minus? Ha!," Griffith exclaimed, looking at her store's BBB profile on her computer. "Actually...Full Story