As featured in a 2010 ABC News report, Houck's two daughters, 24-year-old Raechel and 20-year-old Jacquie, were killed in 2004 when the Chrysler PT Cruiser they rented from Enterprise apparently began leaking steering fluid and suddenly caught fire before crashing into an oncoming semi-tractor trailer. The car had been under a safety recall for the potential fire hazard, but was still rented to the sisters. The Houck family sued Enterprise, and after a lengthy legal fight, the company admitted negligence and was required to pay $15 million in damages to the family. After the ABC News report, the National Highway Traffic Safety Administration launched an investigation to see how quickly rental car companies repair vehicles that have been recalled.
Before announcing that Enterprise had decided to support the law, spokeswoman Laura Bryant had said the Houck accident was a "terrible tragedy," and that customer safety was Enterprise's "top priority," but that the company didn't believe legislation was necessary.
"[A] number of respected individuals, including elected officials and regulators, [believe] additional oversight of the recall process may be needed," said Bryant Wednesday. "While we believe this well-meaning legislation is unnecessary and based on inaccurate, obsolete data, our company continues to work with these individuals and organizations -- including NHTSA and the auto manufacturers -- to find common ground and produce a solution that addresses everyone's concerns."