But back to the low-price guarantee. We read through all the fine print and there are some expected exclusions, such as you can't claim a lower price from a corporate discount or an obvious website error. But the part about the booking codes having to be the same is also in the policy. These letter codes are used internally by airlines and aren't something the consumer deals with when they search for a flight date, time, airline and seat class. So is the low-price guarantee difficult to obtain?
Travelocity spokesman Joel Frey said he didn't have figures on how many claims go through, but he said that generally, "If you catch it (a lower price) within 24 hours, the likelihood of us being able to help you are good." He added that experiences like your family's are "something we're continually looking at" in seeking to refine their practices.
Our advice for consumers intending to use any price guarantee – and these are offered on everything from carpeting to appliances – is to be sure to read all the fine print before you buy. Submit your claim immediately and be sure to keep detailed notes, receipts and evidence of competing prices in case you need to mount a case later.
- The ABC News Fixer