Travelocity spokesman Joel Frey said he didn't have figures on how many claims go through, but he said that generally, "If you catch it (a lower price) within 24 hours, the likelihood of us being able to help you are good." He added that experiences like your family's are "something we're continually looking at" in seeking to refine their practices.
Our advice for consumers intending to use any price guarantee – and these are offered on everything from carpeting to appliances – is to be sure to read all the fine print before you buy. Submit your claim immediately and be sure to keep detailed notes, receipts and evidence of competing prices in case you need to mount a case later.
- The ABC News Fixer