Rozanne Andersen of ACA International, the trade group for the collection industry, says the vast majority of debt collectors follow the law and that the image of the bullying, abusive collector is an old stereotype. According to Anderson, "A debt collector is not the enemy of the consumer. His or her job is to help find a solution and help the person figure out a way to pay the debt."
Though many critics and other consumer advocates say that the IRS is doing a better job than years past over all, Hibbs warns, "You're putting information out there and the tendency to abuse the system, abuse the law is gonna be great. That's why everybody on this side of the fence says don't even go there because you're opening up a can of worms that will never close."