You were probably one of the 678 million airline passengers in 2007. What a year. Flying wasn't much fun, was it?
Summer was the worst of it. We were hit with flight delays and cancellations at a rate of more than 25 percent (yes, that's 1 out of every 4 flights); plus, there were a record number of lost bags and planes were packed to capacity. Oh, and for the first time in history, the airline industry scored below the IRS in customer satisfaction.
But that didn't stop us from buying...Full Story