Make Airline CEOs Fly Coach

If you heard this from those who run the "grand old airlines" — legacy carriers like American, Continental, Delta, Northwest, United, and US Airways — what would you suppose they were talking about? "Hate it!" "Loathesome." "Absolutely despicable." If you guessed soaring fuel prices, you'd be wrong (though of course, they do hate that). No, what I'm talking about is the longtime, everyday enemy of the big boys: the Internet. Long before oil became the bogeyman of the airline industry, the...Full Story
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