"An effective approach for the operational aspects of organizing is to turn the hierarchical pyramid upside-down in everyone's thinking and behavior. This puts the customer firmly on top. This idea is revolutionary in many organizations. It stresses that whatever we do inside the organization, it must be for the benefit of the customer outside, and not for the managers and staff within. This demonstrates a different mindset … When this is recognized, the business priorities are highlighted."
Working Wounded Mailbag:
"The following came from a boss who thoroughly denied anybody else's skills, knowledge and abilities as anything other than substandard: 'Don't get too comfortable. You're here simply because the price of feeding a thousand monkeys remains more cost prohibitive than your salary.' "
Here are the results from a recent Working Wounded Blog/ABCNEWS.com online ballot:
What do you look for from the press?
Bob Rosner is a best-selling author, an internationally syndicated columnist, popular speaker and a recent addition to the community of bloggers. He welcomes your comments at firstname.lastname@example.org.
This work is the opinion of the columnist and in no way reflects the opinion of ABC News.