"At the very time when we need to learn more from the people who do the work, most firms are focused on perfecting how to talk at them. It is disheartening to see how few companies work backward from the needs of their employees. Almost none of the utility and usefulness of corporate communication is driven by employee needs. It's almost entirely based upon senior executive's views of what's needed."
Here are the results from a recent Working Wounded Blog/ABCNews.com online ballot:
How do you respond to critical feedback?
I embrace it, 14.3 percent
I tolerate it, 57.1 percent
I hate it, 28.5 percent
Bob Rosner is a best-selling author, an internationally syndicated columnist, popular speaker, and a recent addition to the community of bloggers. He welcomes your comments at firstname.lastname@example.org.
This work is the opinion of the columnist and in no way reflects the opinion of ABC News.