The Unfriendly Skies: America's Worst Airlines

As air travelers' summer of hell draws to a close, stories of canceled flights, lost luggage and late arrivals abound. But while it might seem that the whole system is a mess, which carriers are actually the biggest culprits? Other than JetBlue's much publicized ice storm fiasco in February, customers seem to be engaged in a general rage against the industry machine. And it's true that some common annoyances, like long security lines, come courtesy of the government and tend to affect airlines...Full Story
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