Cate Colombo and Jerry Young say they used to think that people who got into trouble with credit cards brought it all on themselves. That is, they say, until they went to work for the former credit card giant, MBNA.
Colombo worked in the company's call center in Camden, Maine, for four years. Young, a former middle school teacher, worked there for seven.
"I was completely clueless," Colombo said of her job as a customer service representative. "I truly believed that I was going to go in...Full Story