"It's frustrating when you hear a bank is telling people they are helping that all you have to do is call, because I have called and that is not true," said Robinson.
"GMA" tried to talk to some of the bank's customers whose mortgages had been altered, but none of the banks were willing to put ABC News in touch with a homeowner whose mortgage terms had been eased.
When JP Morgan was asked about the two regional centers it has opened to help hard-pressed mortgage holders, it refused to identify their locations beyond stating that they are in California and Florida.
JPMorgan spokesman Tom Kelley told "GMA" the bank's locations weren't public yet because "We want to make sure they've got the processes right."
He added that the the company wanted to make sure the bank representatives at the new center were prepared for an influx of new customers.
Asked if he would be willing to at least reveal the cities where the centers are located, Kelley said, "I'm still not comfortable. Until they get … because they are so new."
Kelley did not explain how troubled mortgage owners were supposed to approach the centers for help if they don't know where they were located.
The Obama administration is preparing to distribute another $350 billion in TARP funds and is hammering out new plans to bail out the banks.
"Not much can be done about the money that's already been paid out in bonuses. That's basically gone," said George Stephanopoulos, ABC News' chief Washington correspondent.
"Administration officials tell me when the administration comes forward next week with new plans to bail out the banks and shore up the banks, they're going to write into those contracts real restrictions on what the banks can do in terms of executive compensation and payout bonuses," Stephanopoulos said.
Senate Banking Committee Chairman Chris Dodd, D-Conn., has threatened to summon bank officials to testify before Congress and explain themselves.