We've all heard about (and sometimes seen for ourselves) the ugly side of the airlines.
I'm talking about Surly Sue, the flight attendant with the fake smile, the snippy manner and the "don't even think about asking for another pack of peanuts" glare. Or how about the Clueless Customer Service Guy, who has no idea when the next available flight is, and clearly doesn't care.
But you know what? Some of those unpleasant airline employees (and there aren't many, believe me) are complete and utter...Full Story