Ben & Jerry's Rewards Dissatisfied Customers

On a warm summer day last July, Leslie Gerhat of Waltham, Mass., went to the store to purchase one of her favorite Ben & Jerry's Ice Cream flavors, Pistachio Pistachio. But when she took her first spoonful, Gerhat was disappointed because the pistachios were soggy and fell apart in her mouth. "I never had had a problem with Ben & Jerry's before," said Gerhat. "I felt I had to let them know they had bad products out there." Gerhat tossed the pint in the trash and headed straight to her...Full Story
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