"My father who passed away several years ago and was an attorney," he said. "He used to tell me, 'Don't litigate with someone with more money than you do'."
But Emory Cross said he and his mother might change their mind for a class action lawsuit.
Chase Payment Protector is described as an "optional plan that may help customers ease financial hardships by suspending minimum monthly payments and waiving monthly interest and plan fees on an account if a covered person experiences a qualifying event." These events include involuntary unemployment, hospitalization or disability, life events like marriage, and natural disasters.
Customers have until July 31, 2014 to notify Chase of a benefit request for any qualifying events that occur prior to June 1 of next year.
If a customer is receiving a benefit as of July 31, 2014, the benefit will continue until September 30, 2014, Hartwick explains. Then a check will be mailed for the final benefit payment in September 2014.