FTC Files Complaints Against Debt Collection Agencies

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The caller represented to victims that they could "settle" the case by making an immediate payment, though no lawsuit had been filed or would be filed against the person, according to the filing.

The company had written scripts, according to the FTC, which included rebuttal instructions if an employer who answered the phone refused to provide more information.

One script instructed the caller to say, "Look I am trying to help your company. This matter is serious and will cause problems at the job. Grab a pen and get this redirected to the employees [sic] home."

If the employer still refused, the caller was instructed to say, "What is your name and your position in the company? We will document for the record that you made the decision for the [debtor] to be served at his place of employment."

Some scripts were also written in Spanish, according to the filing.

If the debtors were driving cars at the time of the call, the caller was instructed to say, "I suggest you pull over. This is time sensitive and since you are not at the service location it will be noted as a failure to serve."

Attorneys for Rincon Management could not be immediately reached for comment.

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