"She's tried for many months to get this straightened out with them," White said, though Wells Fargo has failed to provide her a single point of contact.
When White and Dingman visited a Wells Fargo Branch to try to clear up the matter, they were directed to talk to a representative over the phone, White said. That person said the bank could not discuss the matter with her because her home was in foreclosure.
In the spring of 2011, Dingman wrote a certified letter requested Wells Fargo to send her a payment history. She said the bank provided her with a payment history two months ago.
According to court records, Wells Fargo states that Dingman's unpaid principal balance is $299,672.08.
Dingman and her family are hoping the matter is resolved soon and she can continue living in the house.
"I love my home. I love my outdoors. If I was ill, sick or crippled, it would be different," she said. "I have my life and I want to live my life."