Website questioned about unexpected credit card charges

 

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The BBB reported that 949 complaints were closed involving MyLife in the past three years, including 227 complaints in the last 12 months.

MyLife.com has an A-minus rating at the BBB. The scale is A+ to F.

According to the BBB report, the company's grade was boosted by the lower level of complaint volume filed with the BBB for a business of this size.

The BBB said the factor that lowered the company's rating was the failure to resolve the underlying cause of a pattern of complaints.

The company has responded to individual complaints, the BBB noted, by providing refunds.

Deep into the company's terms, MyLife.com states that subscribers will be automatically renewed at the end of the original subscription term, unless the customer disables the auto-renew feature.

Also the renewal charge would be the current regular price â?? not a promotional price.

After all this, did we find the Garbo?

No, much like the movie star, she remains a mystery. The St. Florian reunion is Oct. 6. No one knows if Garbo is now a doting grandma,enjoying a quiet life out of state or sadly died many years ago. The site gave an address in California, my brother-in-law says, but no phone number.

Perhaps not too surprisingly, of course, we did find a few more warnings. Such as: Fine print is required reading before you give your account information online. Search online, if you can, about any complaints ahead of time, too.

And, oh yes, if you want to be invited for Thanksgiving, do not rush to forward e-mails to your brother-in-law before reading something closely, as well.

Finding out more about online services:

To see Better Business Bureau comments and grades on a company, go to www.bbb.org.

Consumers can file complaints about services and products at companies with the BBB online complaint system. Complaints that are submitted via the BBB are forwarded to the business.

The Federal Trade Commission will not resolve an individual's specific complaint. But consumers can report complaints about companies, business practices, and identity theft to www.ftc.gov.

When trying to work out a complaint with a company, be persistent but polite.

Contact Susan Tompor: 313-222-8876 or stompor@usatoday.com.