The Tjosaases said a representative from Wells Fargo came Thursday morning to issue an official apology in person.
"The representative was very apologetic and we appreciated that," Pat Tjosaas said, "and that they would initiate discussions on settlement issues and that's where we are right now."
However, Tjosaas said antiques (including her late father-in-law's World War I uniform), the American flag that had previously hung in the yard, and appliances had been taken.
"The items are gone and are irreplaceable," she said. "We have to ask for monetary compensation for items that we lost. We will have to see how that plays out with Wells Fargo."
Tjosaas said not only had contractors cleared their belongings and those of her husband's late parents from the home, but it had appeared as though someone had been living in the home once the contractors had broken the locks. While the summer weather can surpass 100 degrees, an electric blanket was plugged in, indicating someone had been there during the evenings, she said.
"They had taken the food," she said. "And there were bottles of beer and bongs."
Tjosaas said she is thankful to the initial media story for grabbing Wells Fargo's attention directly.
"It turned a corner for us. We're not the type of people who seek out that," she said.