"We've reached out to those people," he said. "First of all, let me just say it breaks my heart every time I hear anyone whose membership does not work out."
Andrea eventually did receive a partial refund from Select Care Benefits Network, but only after she learned she could be getting her medications for free directly from the drug company or through organizations such as Partnership for Prescription Assistance, which offers free assistance to get needed drugs for little or no money.
Ken Johnson, senior vice president of Pharmaceutical Research and Manufacturers of America and one of the founders of the Partnership for Prescription Assistance, told "Good Morning America" that the partnership was created to help simplify the process of getting prescription drugs inexpensively.
"What we try to do is to take the mystery out of finding help by creating a single point of access to all of these programs," he said. "So instead of you having to contact 25 or 30 different companies, all you have to do is call our toll-free number."
According to Todd, charging customers for a service similar to the one offered for free by Partnership for Prescription America is justified by the depth of work the company does for its customers.
"We offer a different level of services than they do," he said. "We offer the Cadillac of patient advocacy services, where they send you in the right direction. The processes are complicated. I mean, you can file your taxes on your own as well, but many people hire an accountant to do it. Why? They want it done right."
But Johnson called Select Care Benefits Network's practices "outrageous."
"They charge a fee for a service, for a service that we provide for free," he said. "Worst of all, the people that are being hurt are the ones that can least afford it."
Andrea said she lost more than $7,000 by paying for her own medication while waiting on Select Care Benefits Network.
Now, she gets her medication directly from the drug company for free, but fears many people may be paying companies such as Select Care Benefits Network when they might not need to be.
"I'm sure there's a lot of people that don't realize they can do it on their own," she said. "And they're paying this company. Who knows how much this company is making."
To see how you can get your prescription medication for the best price, check out the Partnership for Prescription Assistance Web site.
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