Each year, consumers lose $1 billion to $2.5 billion dollars because of scanner errors.
Even though sometimes mistakes at the checkout counter come out in the customer's favor, that doesn't help the customer who was overcharged.
More errors are found during times of high-volume sales – like holidays, but it can also happen on everyday purchases, as we found out.
We're tagging along – undercover – with inspectors from New York City's Department of Consumer Affairs. Their mission is clear: make...Full Story