When Naomi Sullivan accidentally signed up for the wrong Medicare plan last year and inadvertently racked up thousands of dollars in medical expenses, she went to the government's Medicare helpline.
But each time she dialed 1-800-Medicare, she found frustration, not help, and got nowhere.
"They would put me on hold, sometimes 45 minutes or more. Transfer me to someone, I'd be disconnected. By the time I'd call them back two or three times in one day, my blood pressure would be so high, I'd...Full Story