"We've taken action against this particular insurance company as recently as a year ago for these kinds of claims, for these kinds of practices," Tony Cignarale, deputy insurance commissioner for consumer services, said. "We've entered into a corrective action plan with this company in the hopes that they turn themselves around."
When asked how significant the corrective action plan could be given McKee's case, Cignarale said "that's an issue we're going to look at" and added that his office will evaluate what else it may need to do.
McKee and his lawyers' appeals were exhausted and they were just getting ready to go to court when "GMA" began investigating their story.
During the ABC News investigation, Cigna agreed to send McKee to an independent medical doctor to get his opinion on his ability to use his legs. That doctor agreed with the previous doctors that McKee was bound to a wheelchair.
"I'm in this wheelchair the rest of my life," McKee said. "I would love to walk. But that's never going to happen. I'm in this wheelchair the rest of my life. And since I am, yes, I want the money. I want them to pay me what I made a contract with them."
This week Cigna agreed to pay McKee's claim, and sent him a check for $549,750 (CLICK HERE to read Cigna's statement to ABC News about the claim). McKee will also receive benefits for home and vehicle alteration, as well as rehabilitation benefits.
"You saved our lives," Sandi McKee said after receiving news that her husband's claim was paid. "Now we can build a new life."
The McKees plan to use the money to renovate their home, but they say they will never forgive Cigna for what the company put them through.
"We trusted them, and they broke our trust," said Sandi McKee.