Airline Decline: Not So Friendly Skies

When it comes to air travel, no matter where you look, the story is the same: With constant delays, oversold flights, hidden fees and stuck-on-the-tarmac horror stories, flying is just not fun. But it was not always like this. There really were good, old days. Anne Sweeney was a Pan American World Airways flight attendant in the airline's heyday, starting in 1964. In her crisp "Pan Am blue" uniform, gloves and matching hat, Sweeney's entire job was focused on keeping customers comfortable....Full Story
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