American Airlines Trouble: Are They Going Under?

Pilots' are in a bitter clash with the bankrupt company and its causing a rough ride for passengers.
3:00 | 09/25/12

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Transcript for American Airlines Trouble: Are They Going Under?
Pilots in a bier clash with the bankrupt company. And it'ssing a rough ride for thousands of passengers. Lisa stark is at reagan national airport. Good morning, lisa. Reporter: Flyers are bracing for another tough day with american. On monday, only about half of the carrier's flights arrived ontime. That's according to flightstats.Com. It's a dismal record. No reason to believe today will be much better. More troubles for american airlines after a turbulent week. The bankrupt company and its pilots locked in battle. Passengers caught in the crossfire. It's not fair to people like us, who pay a lot of money to get on the flights. I can't show up because I'm over here. To them, I'm just a number. Reporter: The company accuses the pilots of delaying flights, over minor repairs and of calling in sick. The union blames the company, for operating with too few pilots and too many aging planes. There's no doubt that american and its employees are at each other's throats right now. Reporter: Florida senator marco rubio's flight was delayed last friday. He tweeted, let's say this has not been the best week in american airlines' history. One flight attendant reportedly getting on the intercom to announce. Everyone turn their cell phones off. The pilot had to return to the gate for a new crew. A four-hour delay. What's a passenger to do? Have a plan "b." Know when your next flight option might be. Ask american to put you on another airline, not just another american airlines flight. Reporter: Now, there is one small glimmer of hope. The company has reached out to the union to begin negotiations again. The union is thinking of its next move.

This transcript has been automatically generated and may not be 100% accurate.

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