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Grief Counselor Cries With Malaysia Airlines Families

Psychologist Paul Yin counsels family members of passengers missing on Malaysia Airlines flight MH370.
3:00 | 03/21/14

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Transcript for Grief Counselor Cries With Malaysia Airlines Families
What is it like for these families to be in limbo. Well the problem is so -- in the -- you're not. When there's a technology -- starting points scored. -- -- -- -- -- -- -- -- starting point is. But when you're you're in -- -- -- get pulled from hope and despair similar times today and it's a situation that no one can stay in for. So after a few days you've seen many of the Fed remembers starts -- -- tour's one way or the other either. Leaning towards accepting that is loved ones are not coming back -- the other are just holding on to any kind of who murder or conspiracy -- that could convince them Indians can be -- this latest despair Rios or possibly a degree from on the plane. This from the southern Indian Ocean. Yesterday. Really caused -- major changes. That over the last week I feel like I'm sitting here waiting for a little -- two. And which would be the days when there is mentality where all the emotion would come out together exclusively. -- -- -- -- -- -- -- There is conclusive news. What little founding members reactions but -- -- We're waiting for that moment so that these people can be -- -- me because without that there's no percent well yes because heating need a starting point. The starting point need to be stable. And I know there is still starting point for him because -- -- to you without that experience. Like you there's not a lot you can do. But sometimes. -- you can do is the smallest thing. Because of bidders for its thing I did when they came in and I saw an elderly lady sitting on the floor crying. I sit down next. And I didn't do anything. About thirty seconds later she leaned against -- and the other hand on my head and then I put my hand over her. As she continues. And then later I started to -- and -- it just to be there with them. And the few days later I dream to bring the -- the measure recognized unions who want tourists who smiled and do this is elderly lady from the Chinese countryside I don't think hugging your school normal behavior for. What that told me was -- the smallest thing that I did -- -- wasn't exactly what she needed.

This transcript has been automatically generated and may not be 100% accurate.

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