Hostage Crisis at Ohio McDonald's

Manager convinced the suspect to surrender to police.
1:28 | 01/27/12

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Transcript for Hostage Crisis at Ohio McDonald's
-- standoff at McDonald's in Ohio all caught on tape. You're about to hear what happened when the manager called 911 to report that a woman was holding her hostage and had a gun pointed at her back. I don't want what is your -- I'm menu they give a manager at the McDonald's at nineteen yes. And the woman here that you haven't gotten yet -- that I need to evacuate the whole building. It was a remarkable 911 call McDonald's manager Nikki -- calmly informing police that a woman is in her restaurant threatening her with a gun. She asks all the customers to leave the building. Can't imagine -- and I need everybody believed. About the politically and I think field. Didn't she asked the woman 48 year old -- well Schultz if she can let her employees leave. Isn't there had not gotten everybody out the door. Once the restaurant is empty no well asked to speak with the will -- police officers who were outside. The dispatcher continues to question -- Can you see a gun on her making. It went right back it's at -- back yeah. Police are finally able to -- Schultz out of the building. I don't want. Yeah. Okay. Well don't you wouldn't. Schultz who says she is mentally ill did not have a gun but according to police made a threatening move and police fired twice. Specialty is in the hospital this morning in stable condition.

This transcript has been automatically generated and may not be 100% accurate.

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