JetBlue Apologizes, Asks for 'Second Chance'

Travelers were forced to sit on plane for seven hours during October Nor'easter.
1:46 | 11/01/11

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Transcript for JetBlue Apologizes, Asks for 'Second Chance'
A storm's aftermath has jetBlue in damage control mode. -- outrage growing now after passengers were forced to sit on the tarmac for more than seven hours with little food water and no toilets. ABC's Lisa stark explains how the airline is asking for forgiveness this morning. The -- apology comes after its passengers went through this forced to drag luggage through snow and howling winds after being trapped on airplanes for hours. Even one jetBlue pilot on the brink. -- anywhere. We know we let some of you down over the course of this weekend and for that. We are truly sorry. In the online apology the airline admitted -- its passengers were stuck far too long on the six flights that jetBlue diverted to Hartford Connecticut. In at least one case trapped on the plane for seven and a half -- on that jet a diabetic and a paraplegic. Still jetBlue insisted. At no point. In this weekend with safety ever compromised. In any of our decision making -- there was our customers or crew members and in fact safety was their number one concern. The airline which came under fire for stranding hundreds of passengers during a 2007 storm. Promised back then it would take action we can only earn your loyalty and trust one played -- time. And we ask you to give us a second chance the events that transpired. How last week in the way that they transpired will never happen again. Now -- also says it will cooperate fully with the government's investigation into this weekend -- And it's launched its own investigation so it can quote learn. From this of that. Gosh these historic thank you very much.

This transcript has been automatically generated and may not be 100% accurate.

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