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JetBlue Passenger Details Seven-Hour Wait on Plane

John Trombadore explains how JetBlue employees reacted to October blizzard.
1:58 | 10/31/11

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Transcript for JetBlue Passenger Details Seven-Hour Wait on Plane
Here with one of those passengers Contra on the door and where we heard John thanks for coming in this morning captain Thompson -- so frustrated US -- -- going nuts. More than frustrated he was at a point where I feel he he felt he had no options left. And I could hear him I was sitting in the front of -- point and I can hear him arguing now with the airport authorities. And getting nowhere with them and they kept saying to -- what they're doing the best they can. And that turned out to be nothing. The -- of the -- -- familiar saying he thought the pilot was doing everything he could jetBlue says. And that the airport infrastructure was just overwhelmed. They could there was. The -- place a burden that airport electricity going -- -- just couldn't get you off the plane any earlier do you buy them. Not in the least when -- I think there's there's plenty of blame. Can be spread around here and assigned. The airport officials in my opinion either around incompetent -- I didn't care. He had one tow bar for the entire airport. And that to me indicates lack of preparedness. For any kind of emergency so that's the airport and then jetBlue. JetBlue has demonstrated -- callousness toward its customers. Toward the passengers on that plane I found hard to comprehend. They should have been preparing to allow -- passengers off at two and a half hours on the tarmac there's the three hour limit they didn't do that. After four hours they should have -- brought in a food service they could've done that they didn't. You have to remember there was no food on that plane other than snacks was -- short flight from Florida. They could have and should have brought in somebody to services after it sounds like an already accept your apology. Their apology really serves no purpose under these circumstances. They should have been a teachable moment and I'm not sure that the message was received. -- congress thanks very much.

This transcript has been automatically generated and may not be 100% accurate.

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