Secrets to Avoid Getting Stuck on Telephone Hold

ABC News' Matt Gutman has tips on how to make those long minutes a little easier.
1:43 | 07/25/14

Coming up in the next {{countdown}} {{countdownlbl}}

Coming up next:

{{nextVideo.title}}

{{nextVideo.description}}

Skip to this video now

Now Playing:

{{currentVideo.title}}

More information on this video
Enhanced full screen
Explore related content
Comments
Related Extras
Related Videos
Video Transcript
Transcript for Secrets to Avoid Getting Stuck on Telephone Hold
? it started with a whisper ? The secrets of how to get off hold trying to get customer service. Stuck on the line for what seems like forever? ABC's Matt Gutman on the case. ? Reporter: Listen closely. We know what you're going through but trust me, it's only for a few more minutes. Reporter: If pat brooks' voice simultaneously soothes and enrages you it's because you've heard it before. Because of the personal attention given every caller, you may experience a brief delay. Reporter: You see, brooks makes a living from making your life miserable. Keeping you on hold. So that's why we're here, to make this experience more meaningful for you. Reporter: Aaron kleinhandler is her boss and owner of spectra. There's basically no way to get out of the purgatory you have created. No. Reporter: Most importantly, keep you on the phone. Easily over a million hours a year. Reporter: And some of those calls really do seem to last a million hours. We've had health insurance companies say their average hold time is about 18 minutes. Reporter: Wow. In the inner circle of the on hold message gods, I felt maybe they could throw me a bone. What do you do if you're stuck on hold? Is there some sort of strategy or tactic to get out? I can tell you yelling at the phone does not work. Reporter: But they did do one thing. Reporter: My wife is 39 1/2 weeks pregnant. Is there a message you could create to keep her happy while she's waiting? Sure, enough. Let's enjoy this peaceful moment together while we wait for our little one to arrive. Reporter: A voice like that sure makes it easier to hold on. Right, baby? For "Good morning America," Matt Gutman, ABC news, Tampa. I like that.

This transcript has been automatically generated and may not be 100% accurate.

{"id":24709292,"title":"Secrets to Avoid Getting Stuck on Telephone Hold","duration":"1:43","description":"ABC News' Matt Gutman has tips on how to make those long minutes a little easier.","section":"GMA","mediaType":"Default"}