Patients Irate With Insurers' 'Fail First' Policy

On March 16, 2000, Radene Cook, a reporter for radio station KFWB in Los Angeles, was hundreds of feet above the ground in a Cessna 172. During the flight, the single-engine plane was hit by a microburst -- a small, violent downdraft -- that sent it reeling toward the ground. The damaged plane landed hard, and though Cook survived, she sustained a severe back injury. But Cook, now 42, said that the incident was only the beginning of her ongoing experience with chronic pain. In what Cook...Full Story