High-Profile Terminal Turns Into Public Relations Disaster
Five days after British Airways opened a brand-new terminal at London's Heathrow airport, passengers continued to face flight cancellations amid a growing crisis over lost baggage.
British Airways told ABC News on Monday that it had misplaced a mountain of more than 20,000 bags.
This is not exactly a new development for the airline. According to a study carried out in the last quarter by the Association of European Airlines, BA was the carrier most likely to lose bags among its European... Full Story
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