A Hidden Industry: Mistreatment Plagues Kenya's Domestic Workers

NAIROBI, Kenya, Oct. 15, 2008 — -- Mary is 32 years old but her worn face and hands make her appear twice as old. Illiterate and living in Nairobi, Kenya's most expensive city, she faces career opportunities that are limited to domestic work. She speaks softly and tends to avoid eye contact. But despite a voice that barely exceeds a whisper, she's demanding to be heard.

For 16 months, Mary's employer, a prominent woman who works for an international humanitarian organization and recently ran for public office, paid her every three months, on average. Each paycheck was around $45, a fraction of the salary she was supposed to earn.

Mary, who asked that her real name not be used for fear of reprisals, lived with her employer, cooking, cleaning, doing laundry by hand and caring for the children 12 hours each day, six to seven days a week, including holidays.

She was supposed to receive $75 per month and counted on that money to care for her two children, living in rural Kenya.

When she asked her employer about being paid, Mary says she was always told, "Be patient. You'll get your money." But the money never came. "I used to feel so bad at times," she said. "My tears would just flow."

Mary finally quit when her 13-year-old son was accepted into secondary school, an important but expensive educational milestone in Kenya. She saw her employer spending thousands of dollars on campaigning and entertaining, though she had not paid her in more than three months.

Mary knew she couldn't stay. "I felt like a slave," she said. "The thought that my kid was going to have to drop out of school and I was working so hard just didn't make sense to me."

Though there are Kenyans who treat their domestic workers well, Mary's case is not an isolated one.

In Kenya, nearly everyone, except the very poor, hires domestic help. The Kenyan government and other groups studying the issue estimate that almost 2 million households in Nairobi employ nannies, cooks, maids and gardeners.

It's a work force consisting of the poorest, least educated and, sometimes, most vulnerable Kenyans -- almost all of whom are women or children. It's an industry that drives much of Kenya's underground economy, but also one that produces a modern-day "upstairs, downstairs" society. Domestic workers, regardless of age, are referred to as "house girls" and "house boys," and are expected to be seen and not heard.