An airport official wrote on a white board near the arrivals customer service desk that families of the missing passengers should go to the Lido Hotel. The notice was put up about four hours after the plane was overdue.
"Friends and families should go to the Lido Hotel for more information," Eric Yangchao, customer service representative for Beijing International Airport, told ABC News. Family members took a shuttle bus to the hotel.
Information board at PEK says Malaysia Air 370 'delayed' -- #370 #MalaysiaAir— Gloria Riviera (@griviera) March 8, 2014
In a statement on Twitter, Boeing said it was watching the situation closely. The Malaysian aircraft, a Boeing 777-200, is 11 years and 10 months old. The 777 model had not had a fatal crash in its 20 year history until the Asiana crash in San Francisco in July 2013.
We’re closely monitoring reports on Malaysia flight MH370. Our thoughts are with everyone on board.— Boeing Airplanes (@BoeingAirplanes) March 8, 2014
ABC News' Joohee Cho contributed to this report