Nix, a 43-year-old exterminator, began following the caller's commands, ordering Ogborn to drop her apron, bend over and stand on a chair.
Then -- as ridiculous as it sounds -- he told her to do jumping jacks to shake loose anything she might be hiding. Ogborn says that was just the beginning of two more hours of torment.
The demands became more and more bizarre. When Ogborn says that when she failed to address Nix as "sir," the caller tells him to hit her violently on the buttocks over and over. At one point on the video, Ogborn was "spanked" for almost 10 full minutes.
"He told me I was asking too many questions, so he was told to hit me," she said. "I just said, 'Please don't do this.'"
By the end, red welts could be seen on the woman's body.
During it all, Summers periodically came back to the office, and each time, Nix threw the apron at Ogborn, telling her to stay quiet.
"I begged her every time she came in the room," Ogborn said. "'Get me out of here. Please get me out of here."
Ogborn says she even asked the assistant manager to call the police, but each time, she says, Summers told her, "No, we're still waiting for the cop."
Summers denies Ogborn ever asked her to call the police or that the girl pleaded with her.
Ogborn says that after more than three hours of dehumanizing treatment, Nix -- again on the instructions of the caller -- forced Ogborn to perform a sexual act.
The caller then told Nix to hand the phone back to Summers and instructed her to bring in someone else.
This time, she had Thomas Simms, a 58-year-old maintenance man who worked at the restaurant, get on the phone with the caller, but Simms refused to comply with the caller's strange demands.
"Tom told me, 'This man is asking … for her to drop her apron so I can see her without the apron,' " she recalled. "And I said, 'Do what?!' "
Summers frantically called her manager, Lisa Siddons, who the caller claimed had been on the other line all along. But when Siddons answered her phone, she said she'd been sleeping.
It was then that Summers realized, she'd been had.
When Mount Washington Police Detective Buddy Stump arrived at the restaurant, he had Nix arrested and began the process of trying to figure out who the caller was.
"The first thing I thought about was … this has got to be somebody on a pay phone," he said. "Maybe over [at] Winn Dixie and they're getting their jollies off at watching all the action and the police roll in."
But thanks to an Internet search by his chief of police, Stump discovered that calls like this have been going on for more than 10 years. Ogborn, it turns out, was only the latest in a long line of victims.
After a McDonald's employee used the "*69" feature to get a telephone number for the caller, Stump learned the call had been made from a supermarket pay phone -- in Panama City, Fla.
Stump discovered that the call was made with an AT&T calling card and, upon learning that the biggest seller of those cards in Panama City is Wal-Mart, he contacted local police for help.
It turned out that the Panama City Police Department had received several calls about investigations in multiple states for similar incidents. By early 2004, there had been more than 70 cases of hoax phone calls to fast food restaurants, dating as far back as 1994.