"You can decide you want to record a conversation and then retrieve it online and download it and do whatever you want with it," Cohen said. "That's a huge feature."
So far, the service, which can be downloaded on the company's Web site, is only available to AT&T and T-Mobile customers, but Cohen said other carriers will be added soon.
Cohen said another feature he anticipates will become popular is blacklisting, by which phone numbers a user does not want to receive calls from are blocked. Instead of reaching the person they are calling, the caller hears a recording stating that the number has been disconnected.
But people like Southworth say that the more features this product offers, the worse, arguing that it could result in more cases like the 1995 murder of 21-year-old Kerisha Harps, who was killed by her ex-boyfriend when he saw the number where she was calling from on a Caller ID display.
According to Associated Press reports during the investigation, Kevin Roberson was looking for Harps in a friend's apartment when the phone rang; Harps was calling, thinking she would reach her friend and not her ex-boyfriend.
Roberson read the Caller ID display while he was in the apartment looking for Harps and recognized the telephone number, which later led him to locate Harps.
Roberson was later convicted of the shooting death of Harps and sentenced to life in a Texas prison.
When asked about the critics of his company's product, Cohen said he just "doesn't understand them."
"We made this product with [domestic abuse victims] in mind," Cohen said. "They've been complaining that they have stalkers and are getting harassed, so we made a product to unblock Caller ID [so they know who is calling them].
"We made a product so they can record their conversations and go to authorities," he said. "They're just getting worked up."
But when those victims have to make outgoing calls to their abusers, said Southworth, which they often do to arrange child care, is when Cohen's product becomes most dangerous.
"Domestic violence and stalking is all about power and control," she said. "The offender wants to reach the victim in any way to contact her and intimidate her and instill fear, and if you have to negotiate a drop off of a child, this product becomes dangerous to victims in hiding."
Cohen said a solution to this problem is another TelTech product known as the SpoofCard Caller ID, which allows users to make their phone number show up as someone else's when it appears on Caller ID.
"If someone who is worried about being found has to call out, they can always use our SpoofCard," Cohen said. "They can put their office number in the program and that's what will show up on the Caller ID of the person they're calling."
Marc Rotenberg, executive director of the Electronic Privacy Information Center (EPIC), said the primary drawbacks of products like TrapCall is that they do not distinguish between situations where it makes logical sense to provide anonymity and those that do not.
"The problem with these devices is that they basically make no distinction between people who might have a good reason for anonymity," he said. "The whole thing seems like covert surveillance.
"The default clearly has to be that people retain their anonymity, unless they have chosen to give their identity," Rotenberg added. "This is a deceptive way to obtain someone's identity."