Palm Pre Customers Grumble About Defects

The much-ballyhooed Palm webOS is the company's new operating system that, unlike the iPhone's system, lets users keep multiple applications open at once. It also integrates information from multiple mobile applications.

Snyder estimates that the company has sold nearly 400,000 Pres (about 300,000 since its launch on June 6 and 70,000 more in May).

Those figures are not as impressive when compared to the one million iPhone 3GS smart phones sold by Apple in just the weekend after its launch a couple of weeks ago.

But in its call with investors last week, Palm said the Pre helped it post better-than-expected earnings last quarter.

Independent analyst Rob Enderle said Palm generally has a good reputation when it comes to hardware, and new products often come with new problems.

"It isn't uncommon for the first run of a new phone to have issues," he said. "Generally, this is why I recommend holding off a few weeks when a new design comes out so they work the bugs out of the initial runs."

Palm Fans Defend Pre

And many Pre fans have been stepping up to the plate to defend Palm's newest device.

"I love my Pre. I have had zero problems with it. And I use the phone constantly, sliding the keyboard in and out countless times per day...," wrote one commenter on

Another chimed in, "I know 3 people with the pre none of their phones or mine have any of these issues i do think there are some bad ones out there but i think the good ones far out weigh the defective ones."

Overall,'s Bohn said the smart phone holds promise.

"I think it's an incredibly strong 1.0 product. It's very good. It does what is needs to do for Palm as a company," he said. "But they're not done yet. They need to keep improving software on the phone."

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