Vista struggles to bust out as business customers snub it
To many customers, upgrading to Vista is really a downgrade.
— -- He oversees tech for a chain of Wisconsin hospitals — 14,000 computers' worth. But Weider has no desire to upgrade to Vista, the latest version of Windows.
"I wouldn't put on Vista if it was free," says Weider, chief information officer for Ministry Health Care. "In the past, there's always been an important reason to upgrade, but XP (the previous version of Windows) is perfectly acceptable."
Even as it pursues Internet icon Yahoo to create a more potent online-advertising rival to Google, Microsoft is facing increasing pressure on its Windows cash cow. Corporate customers such as Weider are staging a rare revolt over upgrading to Vista, which launched with much fanfare in January 2007. Last week, Microsoft reported a 24% decline in Windows sales in the third quarter.
"This year is make-it-or-break-it time for Vista," says analyst Benjamin Gray of market tracker Forrester Research. "Vista is getting hammered right and left in the press, and companies are concerned. I'm getting daily client inquiries about skipping Vista altogether and waiting for the next version of Windows. Microsoft is having a tough time convincing their corporate clients that Vista isn't a risky bet."
Microsoft rebuilt Windows from scratch to create Vista, which has a dazzling interface and improved security tools. But so much computing power is required to run it that many people find their new PCs run slower than older, less powerful XP machines. To spur sales, Microsoft earlier this month said consumers will no longer be able to purchase XP as of June 30. The announcement and pending date have unleashed a firestorm of Vista angst.
Online magazine InfoWorld is waging a Save XP campaign. More than 175,000 signatures have been gathered. "Why pull the plug on XP when there's clearly a lot of people who still like it?" says Galen Gruman, InfoWorld executive editor.
Influential analyst Michael Silver at research firm Gartner calls the Vista launch a "disaster." Other critics have been no kinder. CNet called Vista one of the "biggest blunders in technology." PC magazine chronicles Vista's "11 Pillars of Failure." The Christian Science Monitor likened it to Coca-Cola's disastrous New Coke experiment in the 1980s.
