Netflix Blackout Leaves Viewers in Dark

Amazon cloud servers cause Netflix to go dark for over 10 hours.
0:52 | 12/26/12

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Transcript for Netflix Blackout Leaves Viewers in Dark
In today's tech -- less than a Merry Christmas for Netflix. Video streaming service went dark for many customers on Christmas -- and was out -- more than ten hours. Netflix uses Amazon's cloud servers which were down. For the first time sales are falling for. They're being replaced by tablets which are becoming cheaper and lighter with longer lasting batteries. We may be thinking this morning about returning a Christmas gift that was bought online ABC news technology editor Joanna stern says. If your mailing it back make sure you have the packaging and mailing label but if the retailer has a store near you you might be in luck. If you've got something that was bought online you can actually returning to a brick and mortar store if they do have a store so best by providing our best buy back con -- turn that to best buy. But that isn't always -- so check the rules carefully those are your tech -- I'm humbled --

This transcript has been automatically generated and may not be 100% accurate.

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