'This Week' Veterans Affairs Scandal

ABC News' Jim Avila talks to veterans and former VA hospital employees about the ongoing scandal over secret waitlists.
2:04 | 05/25/14

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Transcript for 'This Week' Veterans Affairs Scandal
Now to the growing scandal at the department of veterans affairs, outrage over delays in life-saving care, this weekend, president Obama is demanding answers. ABC's Jim Avila has the latest. Reporter: The white house trying to contain a spreading scandal at the VA. Sending rob Nabors to the Phoenix VA, where it all began. The president calling his veterans affairs secretary to the oval office. I want every veteran to know we're going to fix whatever is wrong. I'm going to keep on fighting to deliver the care and opportunities that your families deserve. Reporter: It's a scandal that has traction across political parties and TV channels. A real scandal! Reporter: Whistle-blowers coming forward to expose secret lists that hid long waits to see doctors. People actually died because of the delay? Because of the delay in getting care. Reporter: He was a scheduler in Phoenix, ordered by hospital supervisors, he says, to hide the real wait times on handwritten, untraceable lists. The bosses in Washington couldn't tell? There's no way. Reporter: Looking at a computer screen that told them what? Less than two weeks, which is not even close. Reporter: Veterans like this man dying of painful cancer while waiting nearly a year to รง see a doctor. He was delayed care completely. He was on that secret list. Reporter: The VA secretary shinseki ending the week visiting the capitol hill saying he will not quit, finally issuing this statement -- the scandal is "Of great personal concern to me." And if true, we will act. We'll talk more about that on the roundtable.

This transcript has been automatically generated and may not be 100% accurate.

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