UPDATE: Whoops! The same thing happened to Delta right after Christmas when its computerized system also briefly posted nearly-free fares. Delta reps also said the fares would be honored.
Whoa: Southwest Remains Change Fee-Less
The Texas-based carrier remains the lone U.S. holdout against the expensive and incredibly annoying "change" fee. While other airlines charge as much as $200 for this fee, Southwest charges zip, and for that we salute you.
Whoa: They Flew Us to the Wrong Continent
You're flying Turkish Airlines thinking you're heading to Dakar, Senegal, when all of a sudden you land in Dhaka, Bangladesh, which is about 7,000 miles away. This happened to a married couple from California and all involved seem to bear some blame for the comedy of errors. The money quote (as reported by the Los Angeles Times) had the husband stating, "When the flight attendant said we were heading to Dhaka, we believed that this was how you pronounced 'Dakar' with a Turkish accent." It was a nightmare trip but eventually things were sorted out (though that did take some time). An airline rep was later quoted as saying it would use the incident as a "training exercise" for employees.
Whoa: Airlines Try but Fail to Hike Fares
Good news for U.S. travelers in 2013: the failure of U.S.-based airlines to make much headway in raising ticket prices. Will this scenario continue into 2014? Stay tuned for next week's column on New Year's Predictions.