What to do When the Airlines Lose Your Bag

When United lost his bag last March, Dartmouth professor Charles Wheelan didn't panic. After all, something like 98 percent of all missing bags eventually turn up. So he waited. And waited. "Basically, there was no progress finding it whatsoever for nearly six weeks," said Dr. Wheelan. "Then, it suddenly turned up." Suddenly? Well, right after the professor filed suit in small claims court. Wheelan wasn't looking for instant-millionaire status; all he wanted was his $25 bag fee back, plus...Full Story
Commenting on this article is closed.