Airline Industry Has 'Declined in Overall Performance Quality'

A report released today ranking the industry as a whole and domestic carriers individually names the best and worst when it comes to some of the most important issues to air travelers: On-time arrivals, involuntary denied boardings, mishandled bags and customer complaints. The Airline Quality Report said 2012 "showed an industry that declined in overall performance quality over the previous year," calling performance "slightly worse" than 2011. The rating is conducted annually by researchers at...Full Story
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