With 50,000 Transportation Security Administration officers screening about two million passengers every day, there are going to be problems but I'm impressed at how easy the TSA makes it to file a complaint. Here are the links:
• For property damage or physical injury complaints, click here • For complaints about civil rights or civil liberties, click here • Contact information for the TSA Ombudsman, click here • General contact information, click here
When all else fails:
There are two final things you can do if you have a problem and don't get a satisfactory resolution. The first is to file a complaint with the Dept. of Transportation (DOT). This one DOT link provides phone and email contacts for three problem categories so your complaint goes to the right party:
• Safety and security • Airline service • Disability and discrimination
Your other last ditch effort: Social media. When admittedly overweight flyer Kevin Smith was kicked off a Southwest flight a couple of years back for being 'too fat to fly' (despite already being comfortably settled in his seat), the Hollywood writer-director shared his uh, great disappointment with his two million Twitter followers. You better believe Southwest got the message and ended up issuing a public apology.
Airline complaint contacts:
Click on the airline name for the link to its complaint contact. You will likely be asked to outline the nature of your problem and here are a couple of things to keep in mind: Keep emails terse and to the point but do include such details as date of your flight, time of day and flight number (very important) as well as your name as it appeared on your reservations. Don't forget to include all your pertinent contact information, too.
The opinions expressed by Rick Seaney are his alone and not those of ABC News.