Hotel Confessions: 5 Ways Hotel Staffs Get Back at Customers

intro: Whether visiting family or taking a vacation, the winter holiday season is one of the busiest and most stressful travel times of the year. But guests beware, don't take your frustrations out on the hotel staff. It may make your stay very unpleasant. In his book "Heads in Beds: A Reckless Memoir of Hotels, Hustles and So-Called Hospitality," Jacob Tomsky, who worked his way up from valet to the much-valued front desk concierge, reveals the secret tactics hotels and inns use as payback...Full Story
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