Travelers are quick to give the airlines grief. But in a time of incredible grief, one traveler – from Newtown, Conn. -- says an airline went above and beyond to help her in any way they could.
This is the story of Dawn Briggs. An employee of Travelocity, she was returning from a business trip in Mexico to her home in Newtown on Dec 14. She was en route to the Cancun airport to board her flight, JetBlue flight 752 from Cancun to New York's John F. Kennedy, when she got an automated message...Full Story