Transcript for American Airlines: Nearly Million-Mile Flier Complains
Middle of October scheduled for Saint Louis. Trip to San Jose San Francisco for criticism to really count. To come from. -- apple. Apple Obama isn't just another frustrated flyers he's Austin million mark Butler with American -- And spend more money buying tickets and American. Thing in line. But after. Some lights. And I didn't call names I didn't. Use cuss words. Lorries and -- were page letter to fifty wine American's top executive officers and directors. -- she encountered delays she experienced and on helpful employees she encounter. I think that if this becomes a situation. That nobody has control and I think that he's all of these entities need to come together and figure out what they're going to do. Because they're they're losing customers and apple ball might soon be war. But American says it's seeing signs of change. In the last 48 hours it's on time arrival rate has already begun to improve it hasn't been lot of good news. For passengers of light we understand that the operation. The last few weeks is not met the standards of American Airlines or customers. And that has to change. Apple bomb -- and asking for anything in her letter just a personal acknowledgment and as simple promise that American's flights will leave any -- On --
This transcript has been automatically generated and may not be 100% accurate.